AXCEND case studies

    What our clients have actually achieved

    31 history: task, work format, result criterion and specific numbers. Cases can be filtered by Lead Generation Unit, Closer Team or industry. Some stories are published with the client's name, some are anonymized by NDA.

    Some cases are anonymized due to NDA

    Some cases on the page are anonymized: we have signed confidentiality agreements (NDAs) with most clients, and we do not disclose company names, contacts and other information that allows them to be identified. It is part of our contractual obligation to our clients to guarantee them the confidentiality of our collaboration.

    The numbers and results in the cases are real and taken from our work, but are presented in a generalized form (industry, region, scale) without indicating the brand.

    If it is important for you to see a case with the company name, upon request we can try to arrange a call with one of the clients who is ready to personally share their experience. Please note that this requires approval on their part and may take some time.

    A qualified lead, a meeting and a signed contract are different outcomes. Each case describes a specific project scope, agreed separately from current standard service formats.

    170+
    clients worked with AXCEND
    CIS · Central Asia · Caucasus
    main geography
    Other markets
    Europe, USA, Latin America, MENA
    84+
    sales managers on the team
    Short case studies

    Conversations, leads, conversion

    Lead Generation Unit · Manufacturing

    JINGLE

    Task. Find B2B companies in Central Asia and the Caucasus willing to consider buying aseptic bags from JINGLE, a Chinese manufacturer.

    What we did. The Lead Generation Unit worked through a cold prospect list in Uzbekistan, Kazakhstan, Armenia, Azerbaijan, Kyrgyzstan, Tajikistan and Turkmenistan and generated cooperation enquiries.

    Result. 87 qualified leads from 322 companies contacted.

    322
    companies at work
    87
    qualified leads
    27,0%
    conversion
    Working format
    Lead Generation Unit · IT and digital

    AI Production

    Task. Test demand for three AI Production products among HoReCa businesses, FMCG manufacturers and Kaspi sellers in Kazakhstan.

    What we did. The Lead Generation Unit worked past gatekeepers, handled objections, qualified prospects and ranked interest in three products.

    Result. 67 qualified leads from 140 companies contacted.

    140
    companies in operation
    67
    qualified leads
    47,9%
    conversion
    Working format
    IT and SaaS

    SaaS-product for HoReCa

    Task. Sell a SaaS product for HoReCa through cold calls, proposals and online or in-person meetings. Russia was the main project market.

    What we did. The team adapted the sales script to the product, worked with Russian companies and also acquired one customer abroad.

    Result. 138 qualified leads from 500 companies contacted. The project description reports an average of five signed contracts per month.

    500
    companies in operation
    138
    qualified leads
    27,6%
    conversion
    Working format
    Lead Generation Unit · Logistics

    Logistics company

    Task. Test initial demand among companies in Kazakhstan for international logistics quotations.

    What we did. The Lead Generation Unit made cold calls, sent proposals and reached managers to obtain a shipping quote request or invoice for calculation.

    Result. 45 qualified leads from 221 companies contacted; the target action was a shipping quote request.

    221
    company at work
    45
    calculation requests
    20,4%
    conversion
    Working format
    Inbound enquiries · Construction

    Architectural and construction company

    Task. Qualify inbound enquiries about preliminary designs, working documentation and land plots for an architecture studio in Kazakhstan.

    What we did. The team handled inbound calls, sent commercial proposals and arranged meetings with interested prospects.

    Result. The inbound enquiry handling project generated 106 qualified leads.

    733
    companies in operation
    106
    qualified leads
    14,5%
    conversion
    Working format
    IT and SaaS

    Voice AI platform

    Task. Reach company directors and managers in Kazakhstan with a voice AI solution and arrange online meetings.

    What we did. The team made cold calls, sent proposals, worked past gatekeepers and brought decision-makers to video meetings.

    Result. 55 qualified leads from 145 companies contacted.

    145
    companies in operation
    55
    qualified leads
    37,9%
    conversion
    Working format
    Lead Generation Unit · Insurance

    Insurance company

    Task. Receive requests from businesses for corporate insurance calculations.

    What we did. The Lead Generation Unit made cold calls, reached directors and managers, and collected information and invoices for insurance calculations.

    Result. 32 qualified leads from 221 companies contacted; the project task was to collect information for an insurance quote.

    221
    company at work
    32
    qualified leads
    14,5%
    conversion
    Working format
    Lead Generation Unit · Pharmaceuticals

    Pharmaceutical company

    Task. Conduct negotiations with pharmacy chains and individual retail outlets in Kazakhstan.

    What we did. The Lead Generation Unit made cold calls, reached pharmacy managers and presented the product to secure shelf access in pharmacies and medical centres in Kazakhstan.

    Result. 66 qualified leads from 258 companies contacted. During the project, the client signed one agreement with a pharmacy in Almaty.

    258
    companies in operation
    66
    qualified leads
    25,6%
    conversion
    Working format
    Lead Generation Unit · Healthcare

    Medical project

    Task. Find dental practices and medical clinics in Kazakhstan interested in building a structured sales department.

    What we did. The Lead Generation Unit made cold calls, reached chief physicians and directors and invited them to online meetings.

    Result. 22 qualified leads from 252 companies contacted.

    252
    companies at work
    22
    qualified leads
    8,7%
    conversion
    Working format
    Lead Generation Unit · Finance

    Consulting company

    Task. Attract partners for business financing and subsidy projects in Kazakhstan.

    What we did. The Lead Generation Unit reached accounting and consulting firms and SME managers, presented the product, identified needs and passed interested prospects through WhatsApp.

    Result. 41 qualified leads from 125 companies contacted.

    125
    companies in operation
    41
    qualified leads
    32,8%
    conversion
    Working format
    Construction steel

    A-Promstal

    Task. Conduct initial qualification of companies in the Kazakh market of construction metal products for the customer’s sales department.

    What we did. Lead Generation Unit made one initial contact with 140 companies and recorded responses according to the project criteria.

    Result. 140 companies processed → 89 qualified leads, conversion rate 63.6%.

    140
    processed companies
    89
    qualified leads
    63,6%
    conversion to lead
    KZ
    project geography
    Workflow scenario
    Exhibitions and franchising

    Uzbekistan Franchising Association

    Task. Find participants in Russia for a franchising exhibition in Tashkent: invite companies willing to consider entering the Uzbek market through a franchise.

    What we did. We cold-called 300 target niche companies in Russia, qualified interest in the exhibition and passed those interested on to the organizers.

    Result. 300 processed Russian companies → 79 interested participants, conversion rate 26.3%.

    300
    processed Russian companies
    79
    interested participants
    26,3%
    interest conversion
    RU→UZ
    project geography
    Workflow scenario
    Energy

    Energy project Kvant Aktiv

    Task. Access to technical directors and suppliers of energy enterprises in the CIS with the offer of industrial equipment.

    What we did. Lead Generation Unit recorded the initial reaction, and Closer Team continued negotiations and agreed on video meetings with the decision-maker.

    Result. 2,000 dialogues in the CIS → 10.4% access to video meetings with decision makers → 97 clients.

    2 000
    dialogues across CIS
    10,4%
    video meetings booked
    97
    clients
    CIS
    project geography
    Workflow scenario
    Medicine

    Medical Dubai (medical equipment supplier from the UAE)

    Task. Find clinics, diagnostic centres and medical equipment distributors in the UAE and MENA markets, and bring decision-makers to supply negotiations.

    What we did. Closer Team negotiated in Arabic and English, went through administrative barriers and agreed on video meetings with decision-makers.

    Result. 500 dialogues in the UAE and MENA → 148 qualified B2B leads, conversion 29.6%.

    500
    dialogues for UAE and MENA
    148
    qualified B2B leads
    29,6%
    conversion to lead
    Workflow scenario
    Logistics

    Boxberry

    Task. Onboard online stores and e-commerce projects to delivery services.

    What we did. Lead Generation Unit conducted the initial qualification of online stores based on the volume of shipments.

    Result. 10,000 conversations → 3,770 qualified leads, conversion rate 37.7%.

    10 000
    dialogues
    3 770
    qualified leads
    37,7%
    conversion to lead
    Workflow scenario
    Metallurgy

    "Region Steel"

    Task. Find wholesale buyers of rolled metal among construction and manufacturing companies in Russia.

    What we did. Lead Generation Unit recorded the initial reaction of suppliers, then Closer Team continued negotiations with interested companies.

    Result. 500 conversations in Russia → 170 interested leads (34% conversion to lead) → 28 signed supply contracts.

    500
    dialogues on the Russian Federation
    170
    interested leads
    28
    signed contracts
    Workflow scenario
    Finance

    Agalarov Finance

    Task. Attract private and corporate clients to financial products with a long deal cycle.

    What we did. Lead Generation Unit recorded the first response in 500 contacts, after which Closer Team continued to work with interested companies and arrange video meetings.

    Result. 500 dialogues Lead Generation Unit → 270 contacts for further work Closer Team → 64 results for the project.

    500
    lead-gen dialogues
    270
    contacts for Closer Team
    64
    signed contracts
    Workflow scenario
    Electronics retail

    Apple electronics reseller

    Task. Process the incoming flow of inquiries for Apple equipment and bring buyers through to order placement.

    What we did. The outsourced team handled inbound inquiries, advised on models, and recorded orders.

    Result. 300 conversations → 98 qualified leads, conversion rate 32.7%.

    300
    dialogues
    98
    qualified leads
    32,7%
    conversion to lead
    Workflow scenario
    Education

    Gandapas (business trainings by Radislav Gandapas)

    Task. Continue negotiations with managers who were previously interested in business training and corporate programs.

    What we did. Closer Team returned to contacts, answered questions and assisted with registration for events.

    Result. 140 conversations → 48 qualified leads, conversion rate 34.3%.

    140
    dialogues
    48
    qualified leads
    34,3%
    conversion to lead
    Workflow scenario
    Textiles

    Textile fabrics manufacturer

    Task. Find wholesale fabric buyers among garment manufacturers and ateliers across the CIS.

    What we did. Lead Generation Unit conducted the initial qualification of sewing production and ateliers in terms of volume and assortment.

    Result. 6,000 dialogues in the CIS → 2,382 qualified leads, conversion 39.7%.

    6 000
    dialogues
    2 382
    qualified leads
    39,7%
    conversion to lead
    Workflow scenario
    Textiles

    Orkhideya Tekstil

    Task. Increase the number of wholesale customers in the home textiles and bed linen segment.

    What we did. Lead Generation Unit conducted the initial qualification of buyers of chains and stores and transferred the recorded answers to the customer’s manager.

    Result. 5,000 conversations → 1,915 qualified leads, conversion rate 38.3%.

    5 000
    dialogues
    1 915
    qualified leads
    38,3%
    conversion to lead
    Workflow scenario
    Detailed stories

    Full cases with the task, approach and result

    Case No.01 · Manufacturing

    Manufacturer from Turkey → sales in Germany

    Germany, Austria
    9 months
    3 mo.
    to first deals
    €1.2M
    revenue in the first year
    38%
    conversion to meeting
    23
    new distributors
    Client

    Turkish industrial equipment manufacturer

    Task

    The client has been manufacturing lines for the packaging industry for 12 years and had 1–2 orders from Europe per year through dealers. The goal: enter direct sales in Germany bypassing intermediaries and scale turnover 3–5x.

    AXCEND approach
    • We mapped 180 target companies from the ICP: medium and large packaging manufacturers in Germany and Austria
    • German- and English-speaking managers made 1,240 targeted calls
    • Prepared localized technical commercial proposals with ROI calculations and CE certificates
    • Client support up to signing the test delivery contract
    Result

    In 9 months — €1.2M in revenue, 23 new distributors and direct customers, 38% call-to-meeting conversion. The client cut out part of the middlemen and increased their margin.

    Case No.02 · Closer Team · Building materials

    Stroimat: building materials from Kazakhstan → Russia

    Russia (Central, Volga, Urals FDs)
    6 months
    4 wks.
    see you first time
    240
    buyers contacted
    32,5%
    conversion to video meetings
    50%
    hot leads
    Client

    Kazakhstani building materials manufacturer

    Task

    The plant manufactures thermal insulation boards and holds 18% of the Kazakh market. The goal is to enter Russia, find 30+ wholesale buyers and major construction projects within 1,500 km of the border.

    AXCEND approach
    • We segmented the Russian market into 4 clusters: building materials distributors, general contractors, developers, and tender buyers
    • 240 companies agreed to work with buyers of construction materials
    • Calling with a localized commercial proposal in rubles, including logistics calculations from Kostanay and Ust-Kamenogorsk
    • Introduced a system of 30-minute video meetings with the client's technical specialists
    Result

    32.5% of calls converted to video meetings — nearly 3x the industry benchmark. 50% of meetings that took place were recognized as "hot" leads. Following the pilot, the client shifted their marketing budget from trade shows to our team.

    Case No.03 · Closer Team · FMCG

    Korean FMCG → Uzbekistan + Kazakhstan

    Uzbekistan, Kazakhstan
    3 months
    1 000
    contacts called
    522
    advanced to stage 2
    7
    major players under contract
    16
    wholesalers in pipeline
    Client

    Korean snacks and beverages manufacturer

    Task

    The brand is present in 14 Asian countries. After opening the Korea–CIS logistics corridor through the UAE — the task is to quickly secure shelf space in Tashkent and Almaty and find major FMCG-segment distributors.

    AXCEND approach
    • Local managers in the Tashkent and Almaty offices called 1,000 contacts: wholesalers, distributors, and retail chains
    • 522 contacts expressed interest and advanced to the 2nd stage of negotiations
    • Segmentation: national-level distributors, regional wholesalers, importers of Asian products
    • In-person meetings at the client's office with key candidates in both countries, tasting sessions
    • Helped prepare documents for ST-RK and ST-UZ certification
    Result

    Out of 1,000 wholesalers, distributors, and retail chains called — 522 progressed to the 2nd negotiation stage. The result: 7 major players in Kazakhstan and Uzbekistan signed contracts, and another 16 wholesalers started working with us. Negotiations continue with many of the rest.

    Case No.04 · Closer Team · Manufacturing

    Turkish manufacturer → entire CIS

    Kazakhstan, Uzbekistan, Kyrgyzstan, Armenia, Russia, Mongolia
    11 months
    174
    meetings with decision-makers
    47
    agreements
    2
    exhibitions in the region
    6 countries
    single window
    Client

    Turkish construction equipment manufacturer

    Task

    The client has been in the Turkish and MENA markets for 25 years. After European demand contracted — the task is to quickly enter 6 CIS countries + Mongolia. Condition: one team, one contract, one consolidated regional report.

    AXCEND approach
    • Connected 5 local AXCEND offices as a single team
    • We built an ICP for each country: tender contractors, leasing companies, importers of specialized equipment
    • Calling in 7 regional languages: Russian, Kazakh, Uzbek, Kyrgyz, Armenian, Mongolian, Turkish
    • We organized 2 exhibitions in Astana and Tashkent with direct support for negotiations at the booth
    Result

    In 11 months — 174 meetings with senior executives, 47 signed distribution agreements. Shipment volumes to the region grew 4.2× compared with the previous year.

    Case No.05 · Closer Team · IT and SaaS

    B2B SaaS → Uzbekistan and Kazakhstan

    Uzbekistan, Kazakhstan
    6 months
    11
    contracts per pilot
    MRR $4 800
    in 4 weeks
    14%
    MoM growth
    47
    customers within 6 months
    Client

    B2B SaaS from Russia — logistics management

    Task

    A platform for automating dispatch operations for transportation companies. In the Russian market — 1,100 customers. Hypothesis: the Uzbekistan and Kazakhstan markets are underserved and ready to move off Excel.

    AXCEND approach
    • Market test: 100 targeted calls to transport companies with fleets of 30+ vehicles
    • Interface localization into Uzbek, local client cases in the commercial proposal
    • Product demonstration in a video meeting format with the COO
    • Early partner program: first month free, pilot on 5 vehicles
    Result

    In 4 weeks of the pilot — 11 contracts, MRR $4,800. After 6 months — 47 paying customers and steady 14% MoM growth. The client opened their own sales office in Tashkent.

    Case No.06 · Closer Team · Professional chemicals

    Professional chemicals → UAE and Saudi Arabia

    UAE, Saudi Arabia
    8 months
    4
    contracts with distributors
    4 chains
    hotels onboarded
    4 mo.
    payback
    $340k
    revenue in 6 months
    Client

    Russian manufacturer of cleaning products

    Task

    The client has been on the Russian market for 9 years and holds 22% of the HoReCa segment. The task — to enter MENA via distributors and major hotel chains in the UAE and Saudi Arabia.

    AXCEND approach
    • Brought in Arabic- and English-speaking managers from the AXCEND Dubai office
    • Mapping: 90 4–5* hotel operators, 35 distributors of cleaning supplies
    • Preparation of SDS passports and Halal Industry Development Corporation certification
    • In-person meetings at the Cleantex Dubai 2025 exhibition with support from our team at the booth
    Result

    Signed contracts with 3 distributors in the UAE and 1 in Saudi Arabia. Direct supplies to 4 hotel chains. Package payback — 4 months.

    Case No.07 · Logistics

    3PL operator → Russia and Kazakhstan

    Russia, Kazakhstan
    5 months
    27
    contracts
    $14k
    average check/year
    3.5 mo.
    payback
    380
    targeted calls
    Client

    3PL operator from Kyrgyzstan

    Task

    A warehousing and fulfilment company was looking for B2B clients among online stores and wholesalers in Russia and Kazakhstan. The specifics: a long sales cycle (3–5 months) and a complex pricing model.

    AXCEND approach
    • Calling 380 potential clients: online stores with annual turnover from 50 million ₽
    • Objection map: "too expensive," "I don't trust a foreign operator," "no integration with marketplaces"
    • Preparation of cases with concrete unit economics and integration with Wildberries and Ozon
    • Two-stage funnel: initial qualification call + video meeting with the operations director
    Result

    In 5 months — 27 signed contracts for fulfilment and cross-docking services. Average contract value $14k/year. Our work paid off in 3.5 months.

    Case No.08 · Closer Team · Industry

    Industrial components → CIS

    Russia, Kazakhstan
    12 months
    5
    large plants
    €2.7M
    supply volume/year
    7 mo.
    deal cycle
    100%
    repeat orders
    Client

    European industrial components manufacturer

    Task

    The client is a European manufacturer of industrial components. The task was to set up supplies to 4–5 key production sites in the metallurgy and machine-building industries across the CIS.

    AXCEND approach
    • Mapping target plants in metallurgy and machine-building: purchasing profile, volumes, current suppliers
    • Direct access to chief engineers and heads of procurement services through managers' personal networks
    • Test deliveries to 2–3 plants to confirm catalog compatibility
    • Long deal cycle: technical validation, production audit, agreement on a 24-month supply schedule
    Result

    5 large industrial enterprises switched to our client. Annual supply volume — €2.7M. Deal cycle — 7 months.

    Case No.09 · Wholesale trade

    Spice import → distribution in Kazakhstan

    Kazakhstan
    5 months
    38
    retail outlets
    12
    wholesale bases
    1
    exclusive with chain
    5 mo.
    to contract
    Client

    Uzbek spice importer

    Task

    An Uzbek spice importer and processor was looking for direct access to retail and the HoReCa segment in Kazakhstan without intermediaries.

    AXCEND approach
    • Mapping: top 50 retail chains and wholesale bases in Almaty and Shymkent
    • Calls made by managers from AXCEND's Kazakhstan office with prepared pricing packages
    • Test delivery to 8 retail locations under the client's own brand
    • Support during the logistics and customs clearance stage
    Result

    Entry into 38 retail outlets and 12 wholesale bases. A direct contract was signed with the Magnum chain for exclusive supply of 4 SKUs.

    Case No.10 · FMCG

    Healthy Nutrition multigrain bars → wholesale sales growth in Russia

    Russian Federation
    5 months
    5 mo.
    work as an outsourced department
    120+
    new recurring customers
    27%
    one-off purchases (1–2 truckloads)
    Russia
    operating region
    Client

    «Zdorovoe Pitanie» is a Russian manufacturer of multigrain bars

    Task

    A multi-grain bar manufacturer from Russia wanted to grow wholesale sales volumes across Russia: secure regular buyers and increase the share of one-off small-batch orders (1–2 trucks).

    AXCEND approach
    • Worked for 5 months as an external sales department: Closer Team conducted negotiations from the first contact to repeated shipments
    • Worked with wholesale buyers in HoReCa, fitness networks, local retail, corporate offices and online marketplaces
    • Adapted the commercial proposal for each segment and held video meetings with buyers
    • We tracked clients in the CRM, worked through repeat touchpoints, and converted one-time orders into regular shipments
    Result

    Over 5 months of work as an outsourced sales department, we brought in 120+ new regular buyers and increased the share of one-off small-batch orders (1–2 trucks) to 27%. Following the pilot, the client extended the engagement.

    Some of the cases on the page are anonymized: we have signed confidentiality agreements with most clients (NDA), and we do not disclose company names, contacts and other information that allows them to be identified. It is part of our contractual obligation to our clients to guarantee them the confidentiality of our collaboration.

    The numbers and results in the cases are real and taken from our work, but are presented in a generalized form (industry, region, scale) without indicating the brand.

    If it is important for you to see a case with the company name, upon request we can try to arrange a call with one of the clients who is ready to personally share their experience. Please note that this requires approval on their part and may take some time.

    Let's discuss a realistic result for your product

    Explain the product, market and business terms. After the initial assessment, we will propose a suitable format and result criterion that can be recorded in the project.

    Ready to discuss your task?

    Write to us — we will discuss the market, product and project approach in a short meeting. No presentations about us — straight to the point.