Inbound calls
Starting volume: from 200 enquiries
Answering calls under an agreed workflow. The base scope excludes callbacks and switching to messaging apps.
AXCEND · INBOUND
Inbound enquiry handling for your business
Already receiving enquiries from advertising and referrals while your salespeople are busy? AXCEND handles inbound calls or WhatsApp and Telegram conversations under an agreed workflow, clarifies the request and passes the context to the next owner.
Discuss your enquiry flow →Two formats for your communication channel
Messaging
200 enquiries
Handling enquiries in WhatsApp or Telegram, answering from approved information and recording the customer's request.
We match the scope to your enquiry flow. Pricing is provided in an individual proposal after agreeing the channel, period and counting rules.
When to use this service
- Initial questions distract salespeople from ongoing deals.
- Chat enquiries need to be routed by product, city or owner.
- You need to distinguish qualified requests and record a clear status.
- Inbound volume has grown before you are ready to expand your own first line.
How we organise the work
- Review channels, customer markets, languages, peak periods and common questions.
- Approve responses, qualification rules, handoffs and specialist escalation.
- Agree working hours, time zone, response targets, counting rules and reporting.
- Handle the agreed volume and hand over requests with their context.
What we agree before launch
Working hours and response targets are agreed for each project. We define repeat enquiries, duplicates, spam, cross-channel conversations and volume overages. CRM systems, fields, access and handoff methods are agreed if needed. 24/7 coverage and conversation limits require an agreed scope.
How to define the result
A handled enquiry has a recorded request and an agreed next step. An enquiry, qualified lead, meeting and paid deal are different stages. We agree reporting criteria and your sales team's role before launch.
Inbound handling questions
Do you find new clients or handle inbound enquiries?
This format handles enquiries you already receive. Cold calling and primary qualification support new B2B outreach; Closer Team handles further negotiations.
Can we select just WhatsApp or Telegram?
Yes. The regional offer includes WhatsApp or Telegram messaging. The channel and workflow are agreed before launch.
Are callbacks included?
The base inbound call format excludes callbacks and switching to messaging apps. Follow-up work requires an agreed additional scope.
How do we receive a price proposal?
Share your channels and enquiry volume per period. We will clarify working hours, languages and scope, then send an individual proposal.
Case study · Kazakhstan
Inbound enquiries for an architecture studio
The team handled inbound calls about preliminary designs, working documentation and land plots, sent commercial proposals and arranged meetings with interested prospects.
The outcome of a specific project. Proposal handling and meeting scheduling were part of its agreed scope; each new project is scoped separately.
Read the case study →106
qualified leads
Which sales task do you need to solve?
Choose the scope: reaching new clients, following up on initial interest or handling enquiries you already receive.
B2B cold calling and lead qualification Sales negotiations and proposal follow-up Inbound calls, WhatsApp and Telegram
Find a solution for your taskSupporting businesses across seven priority markets
Regional projects serve companies based in CIS, Central Asia and the Caucasus. International companies entering these markets receive a separate market-entry proposal. International market entry · AXCEND