Inbound calls
300 companies · one service
We answer calls using an agreed process. The basic service excludes callbacks and follow-up in messaging apps.
AXCEND · INBOUND
Inbound enquiry handling
For businesses already receiving calls and messages that want their team to receive each enquiry with the information needed to follow up.
Discuss your inbound enquiries
- Call or message01
- Clarify the request02
- Pass to the right person03
Choose the channel you need
Messaging
300 companies · one service
We handle WhatsApp or Telegram enquiries, answer questions using approved information and record what the customer needs.
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How the service works and what it covers
Enquiries are coming in from advertising and referrals, but your sales team is busy? We handle inbound calls or WhatsApp and Telegram conversations, clarify what the customer needs and pass the details to the right person in your team.
We tailor the service to your enquiry volume and provide a proposal once the channel, service period and counting rules are agreed.
Outbound package volumes, prices and guarantees do not apply to this service. Basic inbound call handling excludes callbacks and follow-up in messaging apps.
How we set up the service
- 01
Enquiry flow
Review channels, customer markets, languages, peak periods and common questions.
- 02
Agreed responses
Agree the responses, qualification criteria, handover process and when to involve your specialists.
- 03
Schedule and tracking
Agree working hours, time zone, response targets, enquiry counting rules and reporting.
- 04
Enquiry handover
Handle the agreed volume and pass on each request with the information needed to follow up.
When to use this service
- Initial questions distract salespeople from ongoing deals.
- Chat enquiries need to reach the right person based on the product, city or area of responsibility.
- You need to establish whether there is a genuine customer need and pass on each enquiry with a clear status.
- Enquiry volumes have grown, but you are not ready to expand your in-house team handling initial responses.
What we agree before launch
We agree working hours and response targets for your project, along with how to count repeat enquiries, duplicates, spam, conversations across channels and enquiries above the agreed volume. If a CRM is needed, we agree the system, fields, access and handover method. Around-the-clock coverage and conversation volumes are agreed separately.
What counts as a handled enquiry
A handled enquiry has a recorded request and a next step based on the agreed rules. An enquiry, a qualified lead, a meeting and a paid sale are different stages. We agree reporting criteria and your sales team’s responsibilities before launch.
Questions about inbound enquiry handling
Do you find new clients or handle inbound enquiries?
This service handles enquiries you already receive. Cold calling and initial qualification are available for finding new B2B customers. Closer Team handles sales follow-up.
Can we use just WhatsApp or Telegram?
Yes. The regional service includes WhatsApp or Telegram messaging. We agree the channel and working process before launch.
Are callbacks included?
Basic inbound call handling excludes callbacks and follow-up in messaging apps. Any further contact is agreed as additional work.
How can we get a quote?
Tell us which channels you use and how many enquiries you receive over a given period. We will clarify working hours, languages and scope, then send a tailored proposal.
Case study · Kazakhstan
Inbound enquiries for an architecture studio
The team handled inbound calls about concept designs, construction documentation and land plots, sent proposals and arranged meetings with interested prospects.
Results from an individual project. Proposals and meeting scheduling were included in its agreed scope; each new project's scope is agreed separately.
Read the case study →106
qualified leads
Where do you need sales support?
Choose the scope: reaching new clients, following up on initial interest or handling enquiries you already receive.
Initial B2B outreach and qualification Client prospecting and sales follow-up Inbound enquiry handling
Find the right solution for your needsSupporting businesses across seven priority markets
Regional projects support companies based in the CIS, Central Asia and the Caucasus. International companies entering these markets receive a separate market-entry proposal. Sales in Central Asia · AXCEND · International market entry · AXCEND